Privacy Policy

Last Updated: November 10, 2025

This Privacy Policy describes how Cooper’s Cask Coffee, LLC (“Cooper’s Cask Coffee,” “GO MENTAL Coffee,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our websites, make a purchase, subscribe, or otherwise interact with our brand.

We operate:

By using our websites, you agree to the terms of this Privacy Policy.

1. Who We Are

Cooper’s Cask Coffee, LLC
2240 South County Trail, Suite 5
East Greenwich, Rhode Island 02818
📧 sales@cooperscaskcoffee.com

We roast, package, and sell specialty and mushroom-infused coffee. We operate both direct-to-consumer and wholesale channels.

2. Information We Collect

a. Information You Provide

  • Account & Order Information: name, billing/shipping address, email, phone, payment details (processed via secure third-party gateways), order notes, and purchase history.

  • Subscription Data: frequency, product selections, renewal preferences, and payment authorization.

  • Marketing Sign-ups: email address, mobile number, and communication preferences for newsletters or SMS campaigns.

  • Support & Contact Forms: messages, inquiries, and attachments you send us.

  • Wholesale or Private-Label Requests: company name, contact details, and estimated volume needs.

  • Product Reviews & User-Generated Content: any public comments, images, or feedback you post on our sites.

b. Information Collected Automatically

  • Device Data: IP address, browser type, operating system, referring URLs, pages viewed, time stamps, and clickstream data.

  • Cookies & Tracking: used for login sessions, cart memory, analytics, personalization, and advertising.

  • Approximate Location: inferred from IP for fraud prevention, tax calculation, and shipping.

  • Analytics Data: via tools such as Google Analytics, Shopify Analytics, and Meta Pixel.

c. Information from Third Parties

  • Payment processors (Shopify Payments, PayPal, Stripe, Amazon Pay).

  • Shipping carriers and 3PL fulfillment partners.

  • Marketing and advertising networks (Klaviyo, Meta, Google, Pinterest, TikTok).

  • Anti-fraud and identity-verification tools.

3. How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and deliver your orders.

  • Manage accounts, subscriptions, and order history.

  • Communicate order updates, receipts, and shipping details.

  • Send marketing messages by email and/or SMS (with consent).

  • Provide customer service and handle returns or complaints.

  • Improve our products, websites, and marketing performance.

  • Prevent fraud and maintain security.

  • Comply with legal, tax, and regulatory obligations.

4. SMS & Email Marketing

When you opt in to receive SMS or email marketing, you consent to receive promotional and transactional messages from us.

  • Service Provider: Klaviyo.

  • Message Frequency: Varies by campaign.

  • Opt-Out: Reply “STOP” to SMS or click “Unsubscribe” in any email.

  • Costs: Message and data rates may apply.

  • Data Collected: Mobile number, opt-in time, engagement data, purchase behavior, and message responses.
    You may also withdraw consent by contacting us directly at sales@cooperscaskcoffee.com.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep your cart and session active.

  • Remember your preferences and login details.

  • Measure site traffic and performance.

  • Show relevant ads on other websites (retargeting).

You can manage cookies via your browser settings or opt out of personalized advertising using tools from the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA).

6. Third-Party Services & Plugins

We integrate with numerous third-party tools and plugins, including but not limited to:

  • Ecommerce Platforms: Shopify and WooCommerce (including their hosting, checkout, and app ecosystems).

  • Payment Providers: Shopify Payments, PayPal, Stripe, Amazon Pay.

  • Email & SMS Marketing: Klaviyo.

  • Analytics: Google Analytics, Meta Pixel, Shopify Analytics.

  • Advertising: Meta (Facebook/Instagram), Google Ads, Pinterest, TikTok.

  • Fulfillment & Shipping: UPS, USPS, FedEx, and third-party warehouses.

  • Security & Backup: Wordfence, Cloudflare, reCAPTCHA, and hosting-level firewalls.

These services have their own privacy policies. We encourage you to review them to understand how your data is handled by each provider.

7. Sharing of Information

We may share your data with trusted partners solely for the purposes listed above, including:

  • Order fulfillment and delivery.

  • Payment processing and fraud prevention.

  • Email/SMS marketing and advertising analytics.

  • IT, hosting, and data-backup providers.

  • Legal, accounting, and professional advisors.

We do not sell personal data. Some U.S. privacy laws define “sale” or “share” broadly enough to include analytics or advertising disclosures; you can opt out of such sharing as described below.

8. Retention of Information

We retain data for as long as necessary to provide our services and comply with legal obligations:

  • Orders & accounting records: 7–10 years.

  • Marketing contacts: until you unsubscribe or request deletion.

  • Security/fraud logs: as needed for legitimate business purposes.
    When data is no longer needed, it is securely deleted or anonymized.

9. Data Security

We use secure server connections (HTTPS / SSL) and rely on PCI-compliant payment processors.
We implement access controls, encryption in transit, firewalls, and intrusion monitoring via our hosting platforms.
While no system is completely secure, we take reasonable measures to protect your information.

10. International Data Transfers

Our servers and service providers may be located in the United States and other countries.
By using our sites, you acknowledge that your data may be transferred to and processed in the U.S., where privacy laws may differ from your home country.

11. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete personal information we hold about you.

  • Withdraw consent for marketing or specific processing.

  • Opt out of “sale” or “sharing” for targeted advertising.

  • Request a copy of your personal data in portable form.

To exercise these rights, email sales@cooperscaskcoffee.com with the subject line “Privacy Request.”
We may need to verify your identity before processing requests.

12. Do Not Sell or Share My Personal Information

If you reside in California or another state with similar privacy laws, you may opt out of any data “sale” or “sharing” (as defined by law) by emailing sales@cooperscaskcoffee.com or clicking the “Do Not Sell or Share My Information” link in our site footer.

13. Children’s Privacy

Our websites and products are not directed to children under 13.
We do not knowingly collect data from children. If you believe a child has submitted personal information, please contact us and we will promptly delete it.

14. Links to Other Websites

Our websites may contain links to other sites not operated by us (e.g., review platforms, partners, or affiliates).
We are not responsible for their privacy practices.
We encourage you to review their policies before providing any personal information.

15. Changes to This Policy

We may update this Privacy Policy periodically.
If we make material changes, we will post the updated policy on this page with a new “Last Updated” date and, where appropriate, notify you by email or on-site notice.

16. Contact Us

For questions, data requests, or concerns about this Privacy Policy, contact:
Cooper’s Cask Coffee, LLC
2240 South County Trail, Suite 5
East Greenwich, Rhode Island 02818
📧 sales@cooperscaskcoffee.com